SEATTLE, October 17, 2005 — AttachmateWRQ announced today that Technology Marketing Corporation’s TMC Labs division named AttachmateWRQ Verastream host integration software as a 2005 Innovation Award winner from Customer Interaction Solutions magazine. The sixth annual TMC Labs Innovation Award honors CRM, call center and teleservices products that are truly innovative.
"AttachmateWRQ is excited to be recognized as a pioneer in the contact center industry by TMC Labs," said Randy Robinson, senior vice president, products and marketing, AttachmateWRQ. "Verastream breaks new ground with its unique ability to integrate legacy data with service, supply chain, and other customer-facing applications, enabling contact centers to move into the web services and e-business eras without sacrificing the valuable business data residing on their legacy applications."
Valuable contact- and call-center customer information can be difficult to access and overwhelming to work with, especially if it is trapped in complex host environments. By creating a fast, easy-to-use, web-based front-end on top of existing legacy systems, Verastream works easily with other contact center technologies such as customer relationship management (CRM) and interactive voice response (IVR) systems, enabling customers to slash caller wait times, eliminate data-entry errors, boost agent call times and save training time and dollars.
"AttachmateWRQ has clearly demonstrated to the staff of TMC Labs that Verastream host integration software is truly innovative in the contact center industry. New companies, new products and new services for contact centers are being created all the time. With the great advances in technology, there’s never been a greater need for this award,” said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions.
“The TMC Labs Innovation Awards are based solely upon the uniqueness of the company’s offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that Verastream is innovative,” according to Tom Keating, CTO and TMC Labs Editorial Director.
Keating continued, “Verastream deserves this great honor for creating a ground-breaking contact center product. I look forward to seeing other innovative solutions from AttachmateWRQ as they continue to contribute to the future of the contact center marketplace.”
The TMC Labs 2005 Innovation Award highlights will be published in the October and November 2005 issues of Customer Interaction Solutions magazine.
About AttachmateWRQ
AttachmateWRQ focuses on extending more information, to more people, in the most secure and manageable way possible. The leader in multi-host access and integration, the company enables organizations to maximize the value of their existing IT investments as they advance their long-term business and IT strategies. Headquartered in Seattle, AttachmateWRQ serves over 40,000 customers in nearly 60 countries worldwide. For more information, visit: www.attachmatewrq.com.
About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its newly redesigned Web site at www.tmcnet.com.