SEATTLE, March, 14, 2007 – Attachmate Corporation will host the second session of its seven-part “Unlocking Legacy Applications” webcast series, aimed at helping organizations increase revenues and reduce costs by re-using their legacy assets. The session, “Streamlining Application Workflow for Contact Centers,” will explore how a unified desktop interface can help ease the pains created by disparate systems and applications in today’s contact centers.
Through real customer examples, this session will offer practical tips to help organizations solve desktop complexity issues and modernize their contact center operations in order to:
- Improve customer satisfaction;
- Reduce agent training time;
- Eliminate redundant data entry;
- Increase call resolution rates; and,
- Maximize revenue generation.
WHEN: 2:00 p.m. EDT/11:00 a.m. PDT, March 21, 2007
WHERE: To register for “Streamlining Application Workflow for Contact Centers” or to learn more about other sessions, please visit www.attachmate.com/webcasts/webcasts.htm.
About Attachmate
Attachmate, owned by an investment group led by Francisco Partners, Golden Gate Capital and Thoma Cressey Equity Partners, enables IT organizations to extend mission critical services and assures they are managed, secure and compliant. Attachmate’s leading solutions include host connectivity, systems and security management, and PC lifecycle management. Our goal is to empower IT organizations to deliver trusted applications, manage service levels, and ensure compliance by leveraging knowledge, automation and secured connectivity. For more information, visit www.attachmate.com.