Protect your IT investments. Keep pace with technology changes.
Let us help you take the guesswork out of product support. Use our support policies and procedures to find out about our maintenance options, determine the current support status of each product, and learn how to access and use all of our support services.
- Maintenance Plans
- Learn about the wide range of features and knowledge provided when you subscribe to one of our Maintenance Plans. Select the plan that best supports your needs: Basic, Elite or 24x7 Elite.
- Product Support Lifecycle
Use the lifecycle to determine the phase of support for your product version.
Attachmate
- Product Support Lifecycle
- Lifecycle Phase Definitions
NetIQ 
- Product Support Lifecycle
- Lifecycle Phase Definitions
Note: Attachmate reserves the right to revise the product support policy or reclassify
any product, at any time, without notice.
- Technical Support Guide
- Check out our Technical Support Guide and discover how to connect with the experts, use the technology, and share the knowledge of our worldwide technical support organization.