Optimizing Contact Center Productivity

March 26
2 p.m. Eastern/11 a.m. Pacific Time

Presented by Microsoft and Attachmate

While contact centers face relentless pressure to become more productive, their work environments are steadily becoming more complex. In fact, it's not uncommon for some agents to deal with 30 disparate screens to complete a process.

You might already know about technology solutions that can help streamline your contact center. Some of the best are Microsoft® Customer Care Framework and Attachmate® host access and integration products. But maybe you need more information about these solutions, or tips for improving your own contact center. If that's the case, be sure to sign up for the March 26 webcast, "Optimizing Contact Center Productivity." You can expect these webcast highlights and more:

• New strategies for maximizing contact center productivity.

• Implementing a contact center framework to improve operation efficiency and control costs.

• Providing a single view of the customer that includes line-of-business applications.

To register for the webcast—and ensure that the information presented is most useful for you—please select the option below that best describes your use of Microsoft Customer Care Framework:

> We have already implemented it.

> We own it, but have not yet implemented it.

> We do not own it.

Selecting one of the above links will activate your registration.