Every organization must face this unpleasant fact: Within its walls are highly capable employees who may use their knowledge of IT systems and controls to commit significantly damaging privacy violations. Telecom companies, which manage vast amounts of sensitive customer data—including unlisted phone numbers, phone call listings, and physical routing to specific phone numbers—are no exception.
Examples of fraudulent activities in the telecom sector include the manipulation of refunds, credits, or bill adjustments and the leaking of private customer data. When assets are misappropriated and private information is leaked, organizations face lawsuits that can seriously damage the corporate brand. In addition to fraudulent activities, employees may perform noncompliant transactions in the form of nonintentional errors and intentional overrides.
This solution brief tells how you can detect and prevent fraud and misuse with Attachmate Luminet enterprise fraud management software.
Breakthrough Technology for Insider Threat Prevention
Attachmate Luminet enterprise fraud management software provides a first-of-its-kind cross-platform surveillance system for unparalleled visibility of user activity across all applications—delivering the intelligence you need to take informed action. It provides these essential capabilities:
- 100% visibility into user activity
Luminet can capture a complete, real-time, over-the-shoulder view of user activity—including update and read-only actions—across multiple data channels. What’s more, all types of users can be tracked, including privileged system administrators and database administrators—employees who may pose a greater threat because of their higher authorization levels. You can visually replay user activity screen by screen—across multiple data channels—to quickly distinguish between normal and fraudulent behavior.
- Complete audit trail
Luminet can record user activity on enterprise applications—24x7—encouraging users to be accountable for their actions. Regardless of whether appropriate rules are in place at the time of an event, post-event replay enables meaningful forensic investigation at any time.
- Cross-platform searches
Luminet can track user activity across all major platforms, including mainframe, iSeries, web, and client/server applications. It allows you to search for any specific value displayed on any user screen across multiple platforms from one simple query screen. Luminet rules also track cross-platform business processes. For example, a business process tracked by Luminet may start on an iSeries application, continue in a client-server application, and end on the web.
- User-behavior tracking at the application level
Luminet is the only solution on the market that analyzes user activity at the application screen level (rather than the network or database level). Luminet rules can track all user keystrokes, including each field value and screen accessed. This information is correlated in real time with the activity of other users, with previous activity, and with other types of information—generating real-time alerts on suspicious behavior.
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No-Risk Implementation
- Luminet architecture is flexible and scalable, providing a cost-effective solution to organizations with 500 to 100,000 employees.
- The Luminet technology intercepts communication between users and corporate servers by sniffing network transmissions through the network switches. Therefore, Luminet does not impact performance of hosts or networks in any way.
- There is no need to install any software or hardware on host or clients.
- Recordings are stored in a highly compressed format, allowing for the monitoring of tens of thousands of users without a major impact on disk space.
- Recording files are encrypted and digitally signed, increasing the likeliness that they will be admissible in court.
- Organizations benefit from a quick installation process (several hours), with no risk to ongoing IT operations.
- Luminet tracks user activity on any application on all major platforms, including mainframe, iSeries, client/server, and the web (intranet).
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Luminet Business Value
Immediately following installation, which typically takes just a few hours, Luminet begins capturing all cross-enterprise user activity. That means you can:
- Start to reduce operational risk and improve competitiveness via advanced data analysis.
- Improve internal audit effectiveness by creating alerts when suspicious behavior is detected and providing auditors with a complete, over-the-shoulder view of all suspicious user activity.
- Enforce corporate security policies by detecting security breaches and exceptions.
- Improve compliance with privacy regulations by creating a full audit trail of user activity, including queries that normally do not leave any traces in most systems.
- Deter potential fraudulent users by letting them know that all their actions are recorded.
- Protect your corporate brand and market value from damage caused by bad publicity following cases of information leakage and identity theft.
- Reduce internal fraud losses by detecting fraud and other malicious activity in real time.
The U.S. Association of Certified Fraud Examiners estimates in its 2012 report that companies in the U.S. lose an average 5 percent of their annual revenues to occupational fraud, most of it performed by the companies’ employees.* Saving even a fraction of that loss justifies your investment in the Luminet solution.
* Association of Certified Fraud Examiners. (2012). Report to the Nations on Occupational Fraud and Abuse: 2012 “Global Fraud Study. Retrieved July 17, 2012 from http://www.acfe.com/uploadedFiles/ACFE_Website/Content/rttn/2012-report-to-nations.pdf
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Attachmate Luminet
See It. Record It. Analyze It.
Luminet enterprise fraud management software sees, records, and analyzes user activity across all applications. It gives you a complete and accurate picture of who did what, and when—providing the intelligence you need to take informed action.
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