Presented by Microsoft and Attachmate
| Featured Speaker |
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Sheryl Kingstone
of the Yankee Group
|  |
- Enterprise research director.
- Customer-centric strategy expert.
- Call center technology guru.
- Business process adviser.
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Some of the best contact-center technology solutions are Microsoft Customer Care Framework and Attachmate host access and integration products. If you need more information about these solutions, or general IT tips for streamlining your contact center, be sure to watch the webcast, “Optimizing Contact Center Productivity.” You can expect these highlights and more:
- New strategies for maximizing contact center productivity.
- Implementing a contact center framework to improve operation efficiency and control costs.
- Providing a single-view of the customer that includes line-of-business applications.
To view the recorded Webcast:
Please fill out and submit the following form below.