How Well Do You Know Your Customer?
Webcast reveals latest findings
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Watch the CRM webcast now and get clarity on what your competitors are doing, how they’re doing it, and ways you can make it happen in your own enterprise.
About the Presenters
Peter Ostrow
Vice President & Research Group Director
Aberdeen Group
Peter Ostrow is the Vice President & Research Group Director for the Customer Management research practice, and Principal Analyst, Sales Effectiveness, at the Aberdeen Group, a leading provider of fact-based research focused on the global technology-driven value chain. At Aberdeen, Peter oversees research consumed by end-users in Marketing, Sales and Service management roles. He also leads the Sales Effectiveness practice, covering the technology, service and consulting enablers that enterprise sales forces deploy to become best-in-class organizations. His research is widely publicized and covers topics such as sales training, sales intelligence, CRM/SFA, sales performance management and integrating technologies around customer acquisition and retention.
Ron Nunan
Chief Strategist and Senior Product Manager
Attachmate
Ron Nunan is a chief strategist and senior product manager for Attachmate mainframe integration products, playing a central role in the company’s product development and applied technology solutions. He also has worked in the financial/accounting software industry and was a systems specialist, providing architectural support on enterprise class IBM-centric solutions.