Basic

Your Basic Maintenance and Support coverage gives you immediate access to certified support professionals who are ready to help you resolve your most critical issues. The Basic Plan also includes product version upgrades, service packs, and online service request management at no additional charge.

More ›

Elite

As an Elite Maintenance and Support subscriber, you get direct access to a senior technical account manager who learns all about your implementation and effectively becomes an extension of your team. You'll be able to contact your technician without waiting in the phone queue.

More ›

Elite 24x7 Add-On

More ›

Protect your IT investments. Keep pace with technology changes.

Typically, a Maintenance and Support Plan is purchased at the time of your initial Attachmate software purchase and is renewed annually by your Maintenance anniversary. You can add licenses to your Maintenance and Support Plan(s) as you acquire new Attachmate products. Each Attachmate product must be covered by its own Maintenance and Support Plan. Maintenance and Support for a specified product must be purchased for all license units of that product.

Customers with a Maintenance and Support Plan receive support for their products at a level defined by the Attachmate Product Support Lifecycle.

Running an older version of Attachmate software? Learn more about our Extended Support Program.



Want to purchase a Maintenance and Support Plan?


Plan comparison

Basic Elite

Product version upgrades, service packs, and other exclusive file downloads at no additional charge

Basic Elite

Real-time online service request management

Basic Elite

Online access to entitlement information, licensed quantities, and Maintenance expiration dates

Basic Elite

Unlimited web access to a comprehensive solution library

Basic Elite

Reduced license costs with volume price-level protection

Basic Elite

Trade-in options at discounted prices

Basic Elite

Discounts on multiyear renewals

Basic Elite

Cumulative Maintenance volume discounts

Basic Elite

Special pricing for Attachmate technical training

Basic Elite

Authorized technical support contacts

4 8

A designated technician as your single point of contact

Elite

Priority service request handling

Elite

High visibility for product enhancement requests

Elite

Product Support Lifecycle override

Elite

Annual site visit, at your request

Elite

Discounts on multiyear renewals

Basic Elite

Target response time

varies 1 hour

24x7 optional add-on available

Elite

Note:
Maintenance and Support fees are payable in advance and are non-refundable. Detailed terms and conditions are specified in the current Attachmate Maintenance Plan document.

  • Coterminous maintenance: All Maintenance purchased during the Maintenance term will be synchronized to your existing Maintenance expiration date.
  • Full maintenance policy: Customers purchasing Maintenance for a product must purchase Maintenance on all licenses of the product on the Volume Purchase Account (VPA). Attachmate does not offer partial Maintenance.
  • Full upgrade policy: Customers wishing to activate Maintenance on product that does not have current Maintenance must upgrade all copies of that product prior to purchasing Maintenance on any copies of the product.
  • Maintenance with add-on licenses: Maintenance fees are due with each additional license order or on designate