docmain.css" /> Troubleshooting - Reflection ZFE 2.1

Troubleshooting

This section documents miscellaneous known issues and work around tips for Reflection ZFE. For a more detailed list of known issues in Reflection ZFE, see Technical Note 2853.

Installation Connection Issues

Certificate authentication or other connection issues are well documented in Technical Note 2838.

SSL/TLS Error Message

  • (ECL1011) Error connecting to host: Connection to host failed.

    This error can display in a number of situations that are not simply due to a connection failure.

    • You may see this error if an SSL/TLS connection failed due to the lack of a trusted certificate in the MSS trust store.

    • This error displays when a TLS handshake failure occurs when you use SSL/TLS to connect to or from a plain text host.

Displaying the Euro character

  • If the EURO character does not display correctly on the terminal screen, talk to your system administrator to make sure the host character set for the session is setup correctly. By default, Reflection ZFE uses a character set which does not support the Euro character (€). To display the Euro character, change the character set to one that supports the Euro character.